Incidents

When something breaks, nothing gets lost

A proper incident register for real operations — severity, category, ownership, and a lifecycle from reported to closed. Linked to the property, the booking, and the owner it affects.

Book a demo All features
Rentibly · Incidents
Incident
Category
Severity
Status
Shower leak · MAG 560
Plumbing
Medium
In progress
AC failure · Riviera 45
HVAC
High
Acknowledged
Noise complaint · Bay Square
Noise
Low
Resolved
Door lock jammed · Cloud Tower
Security
Critical
Reported
Triage that scales

Severity, category, accountability

Incidents are structured so a portfolio's worth of problems stays manageable — and so owners get straight answers about what happened at their property.

  • Four severities — low to critical, driving what surfaces on the Command Center
  • Twelve categories — HVAC, plumbing, electrical, appliance, cleaning, noise, safety, security, theft, complaint, damage, other
  • Linked records — the property, the booking, and the owner are attached from the start
  • Honest lifecycle — Reported → Acknowledged → In progress → Resolved → Closed, with a resolution note required
  • Straight to work — link an incident to the maintenance operation that fixes it
See Operations →
incident · RTIN-00001
The AC in the bedroom stopped working…
From message to fixed
AI proposed incident
HVAC · High
Accepted
Maintenance op created
HVAC vendor
Scheduled
Resolved & guest notified
Same day
Closed

Guest messages can become incidents in one click — the inbox AI proposes them with severity and category pre-filled.

Be among the first

Rentibly is rolling out to new operators in waves. Join the waitlist for early access, founder pricing, and a personal onboarding call.

No spam. We'll only email you about onboarding.

You're on the list — we'll be in touch within 48 hours.