Inquiries & CRM

Every lead, captured. Nothing slips.

Portal leads, WhatsApp messages, emails, and website chats all become inquiries automatically — then move through a pipeline your team can actually run.

Rentibly · Inquiries
All New Contacted Quoted Booked
Lead
Source
Budget
Status
2BR · Business Bay · 7 nights
Bayut
AED 3,500
New
Monthly stay · Marina
WhatsApp
AED 9,000
Contacted
Family · Downtown · Oct
Website
AED 6,200
Quoted
Owner · 3 units to manage
Referral
Owner pipeline
Pipeline

From first message to booked

Work the pipeline in a list or kanban — whichever fits the moment. Every inquiry carries its source, dates, budget, priority, and owner, so triage takes seconds.

  • Auto-captured leads — Bayut and Property Finder inquiries land as tickets and inquiries, already linked to the property
  • Clear stages — New → Contacted → Quoted → Booked, with Lost and Junk for honest funnel math
  • Assignment & priority — route leads to the right agent with SLAs visible in the inbox
  • Quote in one step — turn an inquiry into a rate-checked quote without retyping anything
  • Funnel reporting — lead conversion and contact growth reports built in
See Quotes & Bookings →
inquiries · kanban
New
176
Contacted
89
Quoted
12
Booked
27

Booking and owner-acquisition pipelines are tracked separately — a guest lead and a "manage my 3 apartments" lead never mix.

A CRM that knows everyone

Guests, owners, vendors, and leads in one contacts base — with the full history behind every name.

Full guest history

Household, past stays, inquiries, bookings, and preferences — visible from the inquiry, the inbox, and the AI assistant.

Source attribution

Every contact carries where it came from — portal, WhatsApp, website, referral — so you know which channels earn their keep.

Flags that protect you

Mark caution, warning, or blocked on a contact and the whole team sees it before the next booking is taken.

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