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Send the guest their digital check-in link and instructions

Updated 13 October 2026

Every booking can have its own secure check-in link, where the guest fills in your check-in form before arrival. Copy the link and send it, or put it in a template or an automatic message.

Steps

  1. Set up a form first, under Settings → Digital Check-in. The link only exists once an active form applies to the booking. Archived forms never apply.

    Send the guest their digital check-in link and instructions: step 1 in Rentibly, with Settings, Digital Check-in marked.

  2. Go to Bookings, open the booking and go to the Guests tab.

    Send the guest their digital check-in link and instructions: step 2 in Rentibly, with Guests marked.

  3. In the Digital check-in link box, click Copy link and paste it into your message to the guest.

  4. To send it as a template instead, click Email in the booking's top row → Send Template. Pick a template that includes the Digital Check-in Link field, check the preview and click Send. On a channel booking, use the channel's button (such as Airbnb) → Send Template to send it in the channel conversation.

    Send the guest their digital check-in link and instructions: step 4 in Rentibly, with Email, Send Template marked.

  5. To send it automatically, add the Digital Check-in Link field to a template (Settings → Templates) or to a rule (Settings → Notifications).

  6. Check-in instructions themselves live on the property: Properties → open the property → Listing Content → Guest Instructions → Check-in Instructions → Edit → Save.

Good to know

  • Which form applies: an Active form that isn't archived applies if it is the Default form, or if the booking matches its properties and sources. When several apply, the most specific one is used.
  • The box shows Awaiting guest until the guest submits the form, then Completed.
  • When the guest submits the form (from the link or the guest portal), your team gets the Hub alert Guest completed digital check-in (in-app, push and email; by default to the Admin, Manager and Agent roles). Change it under Settings → Notifications → Hub. A check-in you fill in yourself for a guest does not send it.
  • Rotate creates a new link, and the old link stops working. A completed check-in goes back to Awaiting guest, so use it if the guest needs to check in again.
  • The link stops working 2 days after check-out.
  • If the form has Verify identity (OTP) on, the guest must enter a one-time code before the form opens.
  • If the guest completed the form without a required upload, the box lists what is missing.
  • Require before check-in: when the form collects a security deposit or a signed rental agreement, you can switch Collect security deposit or Sign rental agreement on or off for this one booking.
  • If the form needs a deposit or agreement that isn't on the booking, the box warns that guest check-in is blocked. Add the deposit from Payments → + Add Security Deposit, or generate the agreement from Documents → Generate agreement, or switch the requirement off for this booking.
  • The guest completing the form doesn't mark the booking Checked In. For that, see "Check a guest in or out".
  • The Digital Check-in Link field stays empty in messages when you have no active form (archived forms don't count).
  • A link you already sent keeps opening even if you later archive its form.
  • Seeing and copying the link needs View on Bookings. Rotate and the Require before check-in switches need Edit on Bookings.

Rentibly AI can help

  • It can set up a rule that sends the link before arrival and update a property's check-in instructions.

Still stuck?

Open Support from your profile menu in Rentibly, or email hello@rentibly.com — we answer fast.