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Step-by-step guides for everything you do in Rentibly, written from the product itself.
Getting started & your account
Your company, your workspace and the essentials of running your account.
- Change your company profile, timezone, date format and business hours
- Brand your workspace (logos)
- Understand your subscription and invoices
- Get push notifications on your phone or browser
- Choose who gets the Hub's built-in alerts
- See what's new in Rentibly (Changelog)
- Opening and tracking a support request
- Check system health
- Check storage usage
Watch:Dashboard (11:01)
Team & permissions
Invite your team, set what each person can do, and organise how they work.
- Add a team member and set their role
- Create and manage roles and permissions
- Organise people into teams
- Set up job titles
- Set up shifts (working hours for your team)
- See who's available and set your status in Connect
- Mention a teammate in a note or comment
- Blur or change your background in a Connect call
- Fix choppy or broken call audio in Connect
Properties
Add properties and get them ready to sell — content, amenities, guides, locks and their lifecycle.
- Add a new property
- Import a property from Airbnb
- Write a property's listing content (amenities, description, photos)
- Manage the amenities list
- Organise properties into areas and locations
- Add guest instructions, FAQs and a house guide
- Set up a house guide template for all properties
- Upload and manage a property's documents
- Set house rules for some or all properties
- Connect smart locks and give guests door codes
- Use Keyless digital keys
- Archive a property or schedule its exit
Pricing & channels
Rates, rules, fees and promotions — and every booking site they reach.
- List a property on Airbnb, Booking.com or another channel
- Change nightly rates and minimum stay
- Set a property's booking rules
- Change prices across properties for chosen dates
- Set up pricing rules — fees, taxes and discounts
- Set up a pet fee
- Set up cancellation policies
- Connect dynamic pricing
- Run a promotion on a booking channel
- Fix channel bookings that need attention
Inquiries, quotes & bookings
Work inquiries and requests to book, send quotes, and manage every booking.
- Work an inquiry from new to booked or lost
- Send new inquiries to the right person (Inquiry Routing)
- Choose who owns a booking inquiry
- Accept or decline a request to book
- Handle an owner inquiry
- Create a quote and turn it into a booking
- Send, hold, revoke or follow up a quote
- Find and filter bookings
- Use the calendar
- Block dates or add an owner stay
- Change a booking's dates or move it to another property
- Cancel a booking or mark a no-show
- Add a fee, tax or discount to a booking
- Act on guest special requests and offer upsells
Check-in & the guest's stay
Digital check-in, rental agreements, arrivals and departures, and incidents.
- Send the guest their digital check-in link and instructions
- Set up digital check-in forms
- Have the guest sign the rental agreement
- Check a guest in or out
- Report and handle an incident (complaint, damage, breakdown)
Watch:Incidents (4:51)
Guest messaging
The Inbox, WhatsApp, email, templates and the messages that send themselves.
- Reply to a guest from the Inbox
- Assign and handle conversations in the Inbox
- Close finished conversations and update their inquiries
- Manage message templates (email, WhatsApp and channel)
- Set up a notification rule (e.g. email the guest before check-in)
- Check whether a notification was sent (Notification Log)
- Set response-time targets (SLAs) and inbox alerts
- Send an announcement to a group of guests
- Clean spam, marketing and newsletters out of the Inbox
- Review blocked senders and message reports
- Connect an email account and set signatures
- Send email from your own domain
- Connect WhatsApp Business and create message templates
- Top up WhatsApp credit
- See WhatsApp analytics and what you spend
Operations
Cleanings, maintenance, tasks, vendors and the automations that schedule them.
- Plan and review operations on the Operations page
- Schedule an operation
- Complete an operation
- Automatically create a cleaning after every check-out
- Create an operation automatically after another operation
- Automate work with Automations
- Use a different time on a same-day turnover
- Set up operation categories, types and checklists
- Set up vendors and their price lists
- Attach photos and invoices to an operation and show them to owners
- Manage tasks on the Tasks page
- Create tasks and use task checklists
- Give field staff and vendors access with the Ops Portal
Owners
Owner setup, the owner portal, statements, balances and payouts.
- Add an owner to a property
- Add an owner contact (and keep owner leads as leads)
- Set owner defaults (recognition, payment basis, fees)
- Give an owner access to the owner portal
- Choose what an owner sees in the owner portal
- Let owners book their own stays in the owner portal
- Set up how owner statements look (Statement Views)
- Create, approve and send an owner statement
- Import past owner statements from your previous system
- See what you owe each owner (Owner Balances)
- Record an owner payout
- Turn paid utility bills into owner charges
Payments & expenses
Taking payments, deposits, refunds and disputes — and the costs of running each property.
- Connect Stripe to take payments
- Set up offline payment methods (bank transfer, cash, cheque)
- Send a payment link or charge a saved card
- Schedule payments and installments on a booking
- See all guest payments and installments owed
- Take, hold and return a security deposit
- Record a guest payment received offline
- Refund a guest payment
- Respond to a payment dispute
- Ask Stripe to enable MOTO for typed-in cards
- Reconcile channel payouts
- Log an expense and attach the receipt
- Set up expense categories
Watch:Finance (3:31)
Agreements
Templates and e-signature for owners, vendors and partners.
- Build agreement templates (who signs, fields, categories)
- Send an agreement for e-signature (management, vendor, NDA…)
Watch:Agreements (6:59)
Marketing & your website
Campaigns, journeys and promo codes — and the website, widgets and forms that bring bookings in.
- Send a marketing campaign by email or WhatsApp
- Build an automated journey
- "Build audiences: segments, lists and consent"
- Create a promo code for guests
- Set up marketing sending and deliverability
- Add booking widgets to your own website
- Add live chat and a WhatsApp button to your Rentibly website
- Create a web form for your website
Reports & quality
Your dashboard, reports and what guests say about every stay.
Rentibly AI & your data
Put Rentibly AI to work, connect other apps, and keep your data clean.
- Ask Rentibly AI to do things for you
- Set up Rentibly AI for your team
- Connect other apps with API keys, webhooks and Zapier
- Import and export data (CSV)
- Find and merge duplicate contacts
- Add custom fields and tags
- Manage sources and lost reasons
- See who did what (Activity Log)
- Restore something from the Recycle Bin
- Export or erase a person's data (data requests)
Can’t find what you need?
Already a customer? Open Support from your profile menu in Rentibly — or email hello@rentibly.com.