Cancellations, refunds and credits — Rentibly How-to

Hey, and welcome to this Rentibly how-to: cancellations, refunds and credits. A paid guest needs to cancel — let's let the policy do the maths, and settle it properly. Here's what we'll cover — the chapter times are right here, and in your player. Let's get started.

Owen Gallagher has booked Juniper Lofts for three nights in early November, and paid in full by bank transfer. Now he needs to cancel. Open his booking, and Cancel Booking.

Rentibly reads the policy he booked under — Moderate. He's cancelling twenty-three days before check-in, which matches a fifty percent refund: three hundred and sixty-seven fifty, of the seven thirty-five he paid.

Then, how to settle it. Full nullify refunds everything. Partial refund per policy follows the rule. Custom retention lets you choose the amount. I will decide later leaves the money for you to sort out. Or issue a guest credit instead — he keeps the value for a future stay, with an expiry date, and no money goes back now.

Owen would rather have his money, so: Partial refund per policy. He paid by transfer, so the refund is recorded here and you send it back yourself, the same way. A note for the audit log — and the summary spells out exactly what will happen. Confirm Cancellation.

Cancelled. The booking total is now the fee he forfeited, the refund shows on Payments as money going out, and his dates are free again on Juniper's calendar. Every refund also lands in Finance, under Guest Payments.

Thanks so much for watching! If you're already on Rentibly, open Settings, Cancellation Policies, and make sure each refund rule says what you mean. And if you're not on Rentibly yet, book a demo call, and we'll show you all of this, live.