Inbox settings — Rentibly How-to

Hey, and welcome to this Rentibly how-to: inbox settings. Let's set how quickly your team should answer — and who hears when they don't. Here's what we'll cover — the chapter times are right here, and in your player. Let's get started.

How fast your team answers guests is set in Settings, Communication, Inbox. First, the auto-stale cleaner — off here. Switch it on, and a conversation waiting on the guest moves to Pending Client after two days, then closes after seven more days of silence. And it never closes a conversation nobody replied to.

Response deadlines only count during your business hours — set once, in Company Profile, with your time zone. With no hours set, the clock runs around the clock.

Then a policy for each priority. First response: five minutes for urgent, fifteen for high, thirty for normal, and two hours for low. New conversations arrive as Normal, so thirty minutes is your everyday target. Follow-up response, left blank here, would also time every later reply from the guest. And untick Policy active to give a priority no deadline at all.

Notifications decide who hears about what: new conversations, assignments, guest replies, mentions — and SLA breaches. In-app and push work straight away; email or WhatsApp can be added to any row. And Edit chooses who's told.

Signatures are here too — the same ones you'll find in Email settings, one set for each inbox account. And AI Assist: the Rentibly AI drawer sits on every conversation to help draft replies and look things up, and it can be switched off for a single conversation from that ticket's sidebar.

Last, Blocks and Reports. Block a sender from a conversation's menu in the Inbox, and their WhatsApp and email messages stop reaching you — they're never told. Airbnb, Booking.com and the other channels have no blocking, so there you report the message instead.

Thanks so much for watching! If you're already on Rentibly, open Settings, Communication, Inbox, and check your first-response targets match how your team really works. And if you're not on Rentibly yet, book a demo call, and we'll show you all of this, live.